I also had a paint issue with my Ray figure. I emailed them on 5/7 and also got the auto generated email saying it would take 3-4 business days for a response. I got the replacement part order confirmation and shipping notification today on 6/11. I had read they were backed up on customer service emails and other people had waited over a month for a resolution just like I did. They will get to you….. very slowly. Try and be patient! I know I struggled with the slow response and started to lose hope that they would take care of me.