# Placed and order, but no response email.

**URL:** <https://forum.gbfans.com/t/placed-and-order-but-no-response-email/5654>\
**Category:** Site Feedback\
**Created:** [October 3, 2017, 2:43pm UTC](https://forum.gbfans.com/t/placed-and-order-but-no-response-email/5654 "2017-10-03T14:43:52Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![longpar5](https://forum.gbfans.com/letter_avatar_proxy/v4/letter/l/e47774/32.png) [@longpar5](https://forum.gbfans.com/u/longpar5)\
**Post date:** [October 3, 2017, 2:43pm UTC](https://forum.gbfans.com/t/placed-and-order-but-no-response-email/5654/1 "2017-10-03T14:43:52Z")

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Needing help please, I placed an order but never got a confirmation email or what my status is.

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**Author:** ![kingpin](https://forum.gbfans.com/user_avatar/forum.gbfans.com/kingpin/32/188026_2.png) [@kingpin](https://forum.gbfans.com/u/kingpin)\
**Post date:** [October 5, 2017, 2:33pm UTC](https://forum.gbfans.com/t/placed-and-order-but-no-response-email/5654/2 "2017-10-05T14:33:27Z")

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Did the order actually complete? Does it list anything in your [shop account](http://www.gbfans.com/shop/account/)? The lack of a confirmation email would suggest the order hasn’t been received on the GBFans end.

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**Author:** ![GBDRE760](https://forum.gbfans.com/letter_avatar_proxy/v4/letter/g/b77776/32.png) [@GBDRE760](https://forum.gbfans.com/u/GBDRE760)\
**Post date:** [October 11, 2017, 11:12am UTC](https://forum.gbfans.com/t/placed-and-order-but-no-response-email/5654/3 "2017-10-11T11:12:53Z")

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> [@longpar5](#):
>
> Needing help please, I placed an order but never got a confirmation email or what my status is.

Go to the main home page… Click on SHOP… from there click on Account.

Your should see a section that says ORDERS. It will have an order ID number, The date of the order, the amount spent, and the status of the order. If you don’t see those things then the order did not complete.