# Problems with ordering from the shop

**URL:** <https://forum.gbfans.com/t/problems-with-ordering-from-the-shop/16899>\
**Category:** Site Feedback\
**Created:** [November 29, 2015, 10:34pm UTC](https://forum.gbfans.com/t/problems-with-ordering-from-the-shop/16899 "2015-11-29T22:34:48Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![dr-d](https://forum.gbfans.com/user_avatar/forum.gbfans.com/dr-d/32/186940_2.png) [@dr-d](https://forum.gbfans.com/u/dr-d)\
**Post date:** [November 29, 2015, 10:34pm UTC](https://forum.gbfans.com/t/problems-with-ordering-from-the-shop/16899/1 "2015-11-29T22:34:48Z")

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I wasn’t sure where else to put this so I figured this was the best forum to post it. I placed an order in the shop a few weeks back and thought I had paid but it appears I haven’t. I know normally when I checkout the items in my cart are itemized into a bill on paypal and I am able to pay the full amount that way. When I check my account it says payment pending for the order. So what I want to know is…do I send payment to the shop from paypal for the entire amount or is there a way to have the amount itemized and presented in the usual way for payment (as in it shows X amount for X part). I’m sure I messed something up and greatly appreciated any help.

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**Author:** ![dr-d](https://forum.gbfans.com/user_avatar/forum.gbfans.com/dr-d/32/186940_2.png) [@dr-d](https://forum.gbfans.com/u/dr-d)\
**Post date:** [November 29, 2015, 10:36pm UTC](https://forum.gbfans.com/t/problems-with-ordering-from-the-shop/16899/2 "2015-11-29T22:36:53Z")

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Also I want to point out my cart shows empty and my account shows the order has been placed.

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**Author:** ![aj-quick](https://forum.gbfans.com/user_avatar/forum.gbfans.com/aj-quick/32/188008_2.png) [@aj-quick](https://forum.gbfans.com/u/aj-quick)\
**Post date:** [November 29, 2015, 11:07pm UTC](https://forum.gbfans.com/t/problems-with-ordering-from-the-shop/16899/3 "2015-11-29T23:07:47Z")

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No.

To reiterate what the order confirmation email says, your account will be charged when the item ships.

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**Author:** ![dr-d](https://forum.gbfans.com/user_avatar/forum.gbfans.com/dr-d/32/186940_2.png) [@dr-d](https://forum.gbfans.com/u/dr-d)\
**Post date:** [November 30, 2015, 2:18am UTC](https://forum.gbfans.com/t/problems-with-ordering-from-the-shop/16899/4 "2015-11-30T02:18:14Z")

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That’s another problem, either I simply cannot locate the confirmation email or I didn’t receive one.

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**Author:** ![dr-d](https://forum.gbfans.com/user_avatar/forum.gbfans.com/dr-d/32/186940_2.png) [@dr-d](https://forum.gbfans.com/u/dr-d)\
**Post date:** [November 30, 2015, 2:19am UTC](https://forum.gbfans.com/t/problems-with-ordering-from-the-shop/16899/5 "2015-11-30T02:19:18Z")

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I have three orders outstanding. One of the three shows payment received although that has not shipped.

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**Author:** ![aj-quick](https://forum.gbfans.com/user_avatar/forum.gbfans.com/aj-quick/32/188008_2.png) [@aj-quick](https://forum.gbfans.com/u/aj-quick)\
**Post date:** [November 30, 2015, 2:57am UTC](https://forum.gbfans.com/t/problems-with-ordering-from-the-shop/16899/6 "2015-11-30T02:57:51Z")

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You may have entered an email address for your order that is not the same as the one you normally use.

(I can at least tell you the email on the orders is not the same as the one on your account.)

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**Author:** ![dr-d](https://forum.gbfans.com/user_avatar/forum.gbfans.com/dr-d/32/186940_2.png) [@dr-d](https://forum.gbfans.com/u/dr-d)\
**Post date:** [November 30, 2015, 3:21am UTC](https://forum.gbfans.com/t/problems-with-ordering-from-the-shop/16899/7 "2015-11-30T03:21:11Z")

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Thanks AJ, I’ll try and sort out which one I used.

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**Author:** ![aj-quick](https://forum.gbfans.com/user_avatar/forum.gbfans.com/aj-quick/32/188008_2.png) [@aj-quick](https://forum.gbfans.com/u/aj-quick)\
**Post date:** [November 30, 2015, 5:22am UTC](https://forum.gbfans.com/t/problems-with-ordering-from-the-shop/16899/8 "2015-11-30T05:22:25Z")

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Since you were logged in, you can also access your orders using the following link:

[http://www.gbfans.com/shop/orders/](http://www.gbfans.com/shop/orders/)

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**Author:** ![dr-d](https://forum.gbfans.com/user_avatar/forum.gbfans.com/dr-d/32/186940_2.png) [@dr-d](https://forum.gbfans.com/u/dr-d)\
**Post date:** [November 30, 2015, 12:24pm UTC](https://forum.gbfans.com/t/problems-with-ordering-from-the-shop/16899/9 "2015-11-30T12:24:56Z")

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Okay so I checked with the other email and still no order confirmation email. I switched my profile so everything goes to my current email. The link you provided shows the order has been created.