# Wrong item, Order #36020

**URL:** <https://forum.gbfans.com/t/wrong-item-order-36020/17921>\
**Category:** Site Feedback\
**Created:** [January 5, 2019, 6:25pm UTC](https://forum.gbfans.com/t/wrong-item-order-36020/17921 "2019-01-05T18:25:49Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Nuclearjungle](https://forum.gbfans.com/letter_avatar_proxy/v4/letter/n/e79b87/32.png) [@Nuclearjungle](https://forum.gbfans.com/u/Nuclearjungle)\
**Post date:** [January 5, 2019, 6:25pm UTC](https://forum.gbfans.com/t/wrong-item-order-36020/17921/1 "2019-01-05T18:25:49Z")

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I tried sending multiple emails, but I’ve received no response. This order was supposed to include a wand front knob that I did not receive. Curiously, it looks like I have two [side knobs](https://www.gbfans.com/shop/ecto-goggle-side-knobs), but not identical. The knurling is slightly different, as is the screw size, between the two.

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**Author:** ![kingpin](https://forum.gbfans.com/user_avatar/forum.gbfans.com/kingpin/32/187259_2.png) [@kingpin](https://forum.gbfans.com/u/kingpin)\
**Post date:** [January 6, 2019, 5:03am UTC](https://forum.gbfans.com/t/wrong-item-order-36020/17921/2 "2019-01-06T05:03:01Z")

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Can you provide a photograph showing the two knobs, side by side?

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**Author:** ![Nuclearjungle](https://forum.gbfans.com/letter_avatar_proxy/v4/letter/n/e79b87/32.png) [@Nuclearjungle](https://forum.gbfans.com/u/Nuclearjungle)\
**Post date:** [January 6, 2019, 6:05am UTC](https://forum.gbfans.com/t/wrong-item-order-36020/17921/3 "2019-01-06T06:05:59Z")

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**Author:** ![aj-quick](https://forum.gbfans.com/user_avatar/forum.gbfans.com/aj-quick/32/187072_2.png) [@aj-quick](https://forum.gbfans.com/u/aj-quick)\
**Post date:** [January 7, 2019, 7:01am UTC](https://forum.gbfans.com/t/wrong-item-order-36020/17921/4 "2019-01-07T07:01:40Z")

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I’ll send you an email.