Apparently, I don’t have enough posts to send AJ Quick a PM. So, I guess I will post here.
AJ, I wanted to thank you for the Ghostbusters arm patch logo I ordered from you. It arrived /very/ quickly. The quality of the patch is also amazing. So, thank you.
But if I could offer one recommendation is would be shipping info. Once I placed my order, I had no clue when it was shipped or when it would arrive. It’s a minor nitpick, but this day in age it’s pretty common place.
Either way, I’m extremely happy with my product. I just thought you may like to hear my opinion to make your website even greater than it already is.
Thank you for your business.
Your order status is always available from http://www.gbfans.com/shop/orders/ (as long as you are logged in while you place your order, otherwise access is not guaranteed.)
This shows the date ordered, date shipped and provides tracking.
You are also emailed when an order ships. This email includes the tracking number, which will tell you when it will be delivered.
Additionally the FAQ contains information about how long it takes to get an order, and how long it takes to ship an item: http://www.gbfans.com/shop/faq/
Note the FAQ is a little outdated as we now ship every single weekday and orders typically ship in 24-48 hours (even during the busy Halloween period… which officially started in June of last year… and hasn’t stopped yet).
Thanks for the reply!
Perhaps because I wasn’t logged in during my purchase I didn’t see that info? However, I can verify that I did not receive any email about my order shipment…which is what prompted me to post. I’ve checked my inbox and spam folder, and nothing? Not sure what the cause of that issue is?
That aside, I am very pleased with my order as I mentioned before.