I did a search and I haven’t found anyone with this exact issue, only the grinding on door open. When powering on the trap, it makes the horrible grinding noise. The trap will open and close with pedal presses, however with the same grinding noise. The other three traps I have work flawlessly, so this one is definitely defective.
Any reason it would grind on power up?
I have contacted Matty to see if it can be exchanged for a new one. Has anyone successfully gone through this process yet? Does Matty make you pay for return shipping on a defective product?
I’m hoping at least they have some in reserve to swap out.
I’m in the process of having mine replaced. After contacting Matty they issued a UPS call tag (meaning they paid for it) to pick up the defective trap first. Once I emailed them the trap was picked up (and they saw the tracking # update), they processed a $0.00 order for another trap and shipped it out, though they used USPS instead of my original UPS shipping choice.
Well that is actually better than I thought. I was expecting them to wait until they get the trap in hand before shipping out the replacement. Sounds like it wont be a big PITA after all.
So Matty sent me an email indicating that someone would be getting back to me within 24-72 hours, this was on the 3rd. So since I had not received any reply, I called Matty again today.
Pretty much the same scripted response I got before, we are sorry for the inconvenience, blah blah blah. So they put me on hold for about 10 mins and came back on to say they have updated the ticket and it would be another 24-72 hours before someone gets back to me…
nolatron, how long did it take for them to get back to you and setup the pickup process?
Mine grinds but quite frankly, the sound effects are loud enough that it mostly drowns it out. I’d rather just deal with it. Everyone I’ve shown it to can’t hear it anyway.
The issue I have is not the typical grinding issue everyone else is experiencing. I flip the switch on, and it grinds horribly without the pedal even being pressed. Then you press the pedal to open the trap, it opens and grinds horribly. Press to close and the same issue.
I have 3 other ghost traps that function without issue, they have a light grinding that is pretty much masked by the sound efffects. This one clearly has something wrong with it.
So here is the breakdown of my “Customer Service” experience:
Nov 3rd - Reported to Matty that my trap was defective
Nov 4th - Matty asked which address the trap would be picked up at. I replied immediately.
Nov 4th - Matty confirmed the pickup address and indicated that I would be contacted by customer care on how to proceed with the issue.
Nov 7th - Called Matty and informed them I had not been contacted. They said they would update the ticket and I would be contacted within 3 days.
Nov 10th - Called Matty yet again and informed them that I had not been contacted. They indicated that I would need to wait until the close of business today to be contacted by them.
At this point I am starting to lose my patience with them. I had asked what would happen if I did not hear from them today and she indicated that they would again escalate the ticket and it would take another 3 days to hear from them.
What the heck is going on???
Does anyone have any suggestions on how to deal with this? I am going to give them the rest of the day, but I am curious as to what my options are if I do not hear from them.
I called back on the 11th and informed them that I had not heard from them the previous day like they indicated. The woman on the phone was very nice but had informed me it could be up to another 3 days. At this point I had asked if they could refund the cost of the original shipping as penance for the inconvenience. After about 5 mins of being on hold, she came back and said it wouldn’t be a problem. Score 1 for me.
So I waited for a few days and finally got the tracking number and order confirmation email from Matty on Sunday around 11pm. They picked up the defective trap on Monday.
All in all it was a pain in the ass, but at least I got free shipping.
I hope this gives some insight to anyone else having replacement issues.
I was out of town today at a remote office but my tracking number shows my replacement trap was delivered today to my workplace, so tomorrow morning I’ll get to see how it works. Got my fingers crossed!
It just need a solid connection. When I first opened mine it had the same issue. I just unplugged it and then plugged it back in and everything worked fine. I wouldn’t worry about it though.
I figured the seller paid $130 plus shipping from Matty so how much did they actually make? Just keept hitting auctions till this one ended in my favor.
hey guys I just got a new issue, the trap goes through all its functions except one, the viberation on it goes insane and then restarts its self. Any help fixing this problem?
