Been browsing the shop a lot recently and love it. I’m looking to put together 2 uniforms, you mentioned in a previous thread that Uniform bundles may be available, is there any update on this at all? Many thanks
^ That’s something I may be interested in as well. Is there a discount to Uniform bundles?
No updates to bundles.
Still have a thousand other things to work on and implement.
No worries AJ.
Thanks
I am trying to place an order and the address screen doesn’t seem to like any country I put in. I’ve tried US, USA, United States, United States of America…
AM I doing something srong here?
Do you have JavaScript turned off by chance?
US, United States are valid answers, but it should also accept USA and United States of America.
Hmm… Fried this in Firefox. Looks like my IE browser is the issue. No worries.
I should mention, AJ, that I was also having issues at my work computer which is running an older version of IE. Not sure what Cyberkorr was using, version wise, but it was the same problem.
I was able to submit whenever I changed browsers and devices.
Would both of you be able to let me know what versions those were?
Some features may not work on versions of IE that are earlier than 6/7… but everything should degrade gracefully through server side checking. Of course if JavaScript is disabled, or your system doesn’t support Ajax.. the Shop will simply not work.
AJ,
My IE browser is IE8. That’s the one I’m having trouble with.
There are admin policies that might be blocking JS in this browser. I am unable to modify those… ■■■■■■ security profies.
I can look into making a non-JS version of the site as long as there is a reliable way of detecting if JavaScript is activated or not.
Now I have a question for those that have placed an order in the last few weeks. I have been receiving a lot of emails from people asking for an order status, a ship date, tracking information.. etc. For those of you who have ordered on the new system. Did you ever feel like that information was hard to find without asking for it?
I’ve had a few people swearing up and down at me about the ship date because they didn’t know it would take so long for the items to ship or for one reason or another. Are the estimated ship dates too hard to find? To be clear, an estimated ship date is given on the Cart page, Checkout page, Order Confirmation email, and Order Status page. Is the information too hard to see / find?
Is the order status page laid out in a way that makes information difficult to see to obtain tracking information and statuses?
Another source of confusion seems to come from the payments. There will be a user placing an order and then finding they were only charged a partial amount. Is it confusing that PayPal accounts and Credit Cards are automatically charged when an order is ready to ship?
I’ve recently added on to the Order Confirmation and Shipment notification emails with details about the payments. Hopefully it helps.. but I’d like to hear what you guys have to say.
AJ, I plainly saw it in the cart. I will say that you could perhaps make it bold or have it stand out by a don’t color change. But I personally saw it with no problem.
The estimated date was very clear on every communication. When the order didn’t ship by the estimated date, I checked the shop but was uncertain where to get the status. Within 10 seconds I found it under “Account.” From there, the updated ship date was very easy to find.
The only small recommendation I would make is to create separate “Orders” link for clarity on the “Shop” page.
Saw everything as clear as day. Nothing wrong with how the information is displayed in my opinion. The 2 recommendations above would help though
AJ,
I’m not able to PM you or I would. My order (24133) was placed Jan 14th with an estimated ship date of Jan 30th. The link to view the order status has never worked, nor have I gotten any updates since placing the order. My card was charged when it was placed. Any updates would be appreciated. I don’t mind being patient, but everything I ordered showed “In Stock” at the time…
AJ,
sent PM several days ago concerning renewing membership, shop app shows still under construction
Any estimate when renewal will be available, thanks in advance
Disregard my last post…just got a shipment email! Should have waited one more day I guess!
Thanks!
Will try to get it working again in the next few days.
The goal will be to be able to add a supporting membership in with your cart purchases… and checkout all at the same time.
AJ,
This is more of a general question. I’m sure I saw in an older post that once the shop reopened that shipments would be sent out but not as fast as usual. Once the shop has worked out all the kinks would in-stock items be turned around pretty quickly? It’s understandable that special order items take a bit longer to fulfill.
Yes that is true.
While I’m almost at the point where I can kick it into overdrive, the back end of the site is still being worked on. I am still dividing my time between shipping and programming.
I’m happy to say that I have been shipping more packages out than normal on a daily basis. That’s why many of the ship dates on orders have been shifted to ship sooner. That being said (and there is still confusion by users about this) the ship date that is being provided (in 4 separate places) is still the ship date of the order. We have a waitlist hundreds of orders long, and the ship dates reflect that position in line.